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Personal data policy

Draft: this policy must be completed with the data controller's details and legally reviewed before final publication.

This English version is provided for convenience. In case of any discrepancy, the Spanish version prevails. Versión en español

1. Data controller

[Company name], tax ID (NIT) [NIT], domiciled in [city], address [address], email [data protection email] and phone [phone], operating under the Ansokasa brand.

2. Legal framework

This policy is governed by Colombian Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and any rules that amend or supplement them.

3. Data we collect

  • Identification and contact details: name, email, mobile phone and city.
  • Information you share with us about your housing, financing or property needs.
  • When you hire a service, the financial and asset information needed to provide it, which we will request explicitly.
  • Anonymous, aggregated browsing data to measure how the site is used.

4. Purposes

  • Contacting you and handling your requests for information, assessments or services.
  • Providing the services you hire and following up on them.
  • Sharing your information with partners (lenders, real estate agencies, professionals) only when needed for the service you requested and with your authorization.
  • Sending you information about our services, if you authorize it. You can opt out at any time.
  • Complying with legal and contractual obligations.

5. Your rights

As the data subject, you can:

  • Access, update and correct your data.
  • Request proof of the authorization you gave.
  • Be informed about how your data has been used.
  • Revoke your authorization or request deletion of your data where applicable.
  • File complaints with the Superintendence of Industry and Commerce (SIC).
  • Access your personal data free of charge.

6. Queries and complaints

You can exercise your rights by writing to [data protection email]. Queries are answered within ten (10) business days and complaints within fifteen (15) business days, under Law 1581 of 2012.

7. Security

We apply reasonable technical, human and administrative measures to protect your information against unauthorized access, loss or misuse. Forms on this site are transmitted encrypted and stored in our customer management tool.

8. Effective date

This policy is effective from [effective date]. Data will be kept for as long as needed for the purposes described or for the period required by law.